FAQ

My Account (1)
How much does it cost to sign-up with Parking Motel?
It does not cost anything you sign up with Parking Motel. You can list as many spaces as you like an...
Booking a Space (20)
What happens with a key/fob, etc?
If the parking space requires an access device such as a key/fob/mobile phone, etc, this should be m...
How does the “No End Date" booking work?
If a Driver wants to book a Parking Space for a long-term period, they can select the “No End ...
How do I find a Parking Space?
Just type the name of the location where you want to park into the search box and click ‘Searc...
Once I find the Parking Space that I want, what next?
Once you find the Parking Space most suitable for your needs, you can send the Space Owner a Booking...
How much will it cost?
This will depend on the Parking Space and how long you book it for. The longer the Booking Request, ...
How do I pay?
You can pay by credit/debit card on our secure online payment system. If you are renting a Parking S...
How will I know when my booking is confirmed/declined?
When the Space Owner responds to a Booking Request, Drivers will receive an email/message to say the...
I can’t see the exact address of the Parking Space, how do I know where it is?
For security reasons, we do not reveal the exact address of the Parking Space until the booking is c...
What if I can’t find the Parking Space?
Once payment is made you will receive a confirmation email with the exact address of the Parking Spa...
What happens if I have any issues?
If you experience any issues with a Parking Space we suggest you call/message the Space Owner of the...
Can I use the space 24/7 or just on specific days and times?
Each Parking Space is different. Some Parking Spaces might be occupied by the Space Owner in the eve...
Why do I need to request a booking?
Some users want to know why they need to make a Booking Request? Why can’t they just book the ...
What if the Parking Space that I want to rent is in a gated car park?
Many of our Parking Spaces are in safe & secure locations, which may require an access device (f...
Why do I need to pay a deposit?
If you are booking a Parking Space for long-term use, you may not want to pay for the entire booking...
How will the Space Owner know that it is me parking in their Parking Space?
When you register with Parking Motel you will be able to add your vehicle's registration to your...
What methods of payments do you accept?
We accept all types of major credit/debit cards....
What if my booking was rejected/declined?
Don’t worry if your Booking Request was declined, it happens sometimes. Maybe the Space Owner ...
What happens if a Space Owner does not respond to a Driver?
When a Driver makes a Booking Request, Space Owner has 72 hours to respond (accept/decline).  A...
Can I book a Parking Space for someone else?
Yes. If you're making a Booking Request on behalf of someone else you will need to have their co...
Why was my payment taken if my booking is not confirmed?
When you send a Booking Request, the payment will not actually leave your account straight away. The...
My Bookings (6)
What happens if a Space Owner does not respond to a Driver?
Space Owners have 72 hours to respond to each Booking Request (accept/decline). After 72 hours - if ...
Where can I find my receipt?
All receipts can be found in the Transaction section of your account. To view these transactions you...
How do I leave a review?
After a booking period is complete, you can leave a review for the Space Owner/Driver. Leaving a rev...
What if my booking is ending, the Parking Space needs to be vacated and I am running late?
You should contact the Space Owner immediately and let them know.  Maybe you could offer to pay...
How can I cancel my booking?
To cancel a booking go to your Dashboard > Bookings Made > Actions > and press Cancel booki...
What happens if the Space Owner cancels my booking?
There are many different reasons for cancellations or changes to a Booking Request. If the Space Own...
Cancellation & Refunds (1)
Refunds - how does it work?
There are many different reasons for cancellations or changes to bookings. If you have any queries o...